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What our families say

Don’t let us tell you, let us show you! Real quotes from real families who have been impacted by our work.

Go is grate I love go!!!
…Go club is cool and we do loads of cool things
…Go makes me happy

GO! Club feedback from members, December 2011

I feel very comfortable leaving my child with the GO! Team
…My child looks forward to seeing the play workers and volunteers at each session

GO! Club feedback from parents, December 2011

mum hugging daughter

Thank you for visiting today, I had no idea where to start with finding out about the early years funding, as a first time parent I was feeling very anxious. Thank you for making time to explain everything to me.

Outreach Client attending Wednesday Toddlers, Katesgrove Children’s Centre, 7 December 2011

mum and child huggin

Thank you for spending time talking to us today and listening to what we want, it has been a great help and we look forward to you getting back to us with information on parenting courses.

Client looking for a service that meets their needs –Partnership Working, December, 2011, Case Study

Thank you very much for all of this information, it’s invaluable

Parent with son with recent diagnosis of Dyslexia looking for information about support available, December, 2011, Case Study

The extra money will make a huge difference to us, thank you

Lone parent with 3 children looking for benefit advice, December, 2011, Case Study

Smiling happy family

Excellent service, particularly good that information can be emailed through, makes it quicker and cuts down on cost. Really helpful staff
…Very good, always help me when I ask, staff are polite and helpful and seemed to genuinely care
…Informative info, exactly what I asked for, emailed extremely quickly, efficient and concise

Compliment and comments received from FIS Clients quarter ending December 2011

woman using pc

Very informative
…Lots of useful information, good for new people
…Very good source of information, because lots of people really need help and support

Feedback from FIS Web User Survey quarter ending December 2011

My son absolutely loves these sessions! It seems to bring him out of himself, and for once it is nice to see a talkative and happy little boy, instead of one hiding in his autistic shell! He just loves the horse riding, and it is so good to have a happy little boy.

Parent of child with special needs, November 2011, GO! Wokingham

I took my two boys to the horse riding a couple of weekends ago and they absolutely loved it. We are booked in for another ride on the 23rd, which they are really excited about. Will there be any more opportunities to go riding again over the summer holidays? My boys haven’t stopped talking about it since they last went and are even counting the sleeps until the 23rd. I appreciate that there may be other families on your list waiting to try it, so if we are unable to do it in August, I did want to say thank you for giving us the opportunity to try it.

Parent of children with special needs, November 2011, GO! Wokingham

I booked my son onto this as he has a fear of animals which we are gradually trying to overcome. He wanted to go but was shaking like a leaf when trying to mount the horse. Extra staff came to help him and within 5 minutes he was positively engaging the horse ride and grinning, feeling very proud of himself.

Parent of child with special needs, November 2011, GO! Wokingham

Just a little story to encourage you. This summer we have encouraged S to write a daily diary, as her teacher found it very difficult to get her to do any free writing last year, even though S reads well and can spell a number of words. At the beginning of the summer we could barely get her to write four words. This has improved. This is what S wrote about Saturday: ‘We went on horsis. We saw tests [the dog] run away. My ponee was called Miste. I rode in front. It felt fanatastic.’  She also of her own accord drew a picture of herself on Misty, and of the little dog. She composed almost all the sentences herself and she chose the word fantastic to describe the experience. Many thanks, and hope we can come back soon. E

Parent of child with special educational needs, November 2011, GO! Wokingham

Thank you very much for all of this information, it’s invaluable.

Parent looking for support for son with recent diagnosis of dyslexia, November 2011, Case Study

 

Thank you for dealing with my concerns so efficiently and promptly.

Client with safeguarding issues with childminder, September 2011, Case Study

This is amazing, we did not know that there was this help available to us.

Two parent family with 2 children, 1 child and parent with additional needs seeking benefit advice, September 2011, Case Study

I used your organisation last year to find a childminder, and you were very helpful. That is why I am contacting you again this year.

Two parent family looking for new childminder, September 2011, Case Study

Life is different. We can breathe a sigh of relief. We can choose what and when we do things. We all feel secure with the service the childminder is providing as we would know child A is happy as we can tell from his/her body language which says it’s OK. We would not send him/her if we did not trust the childminder. I am very happy!

Parent wanting child with Autism and ADHD to socialise within childminder setting, January 2011, Case Study

Thank you, I didn’t know who to contact when I couldn’t get in through to the health visitors, you really helped me, thank you again.

Parent unable to get hold of health visitor, August 2011, Phone call to the Reading Office

The service was friendly, helpful and professional – and the response was timely. I have used the info and was grateful for it.

Parent, March 2011, West Berkshire

I am new to the area and I found your service online. I’ve just received my information through the post, this is how I found this group. It’s a fantastic service, thank you.

Parent new to the area, January 2011, West Berkshire Outreach

It is all so confusing – thank you for explaining it…I was really worried because I didn’t know how the system works. I thought I might have missed the cut-off date for applications…I didn’t realise there were so many options, thank you for explaining them.

Parent confused about pre-school/nursery/school procedures, March 2011, Case Study

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